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HomeMy WebLinkAboutORD 942ORD 942ÜÂh£ŸjìãORDINANCE NO. 942 AN ORDINANCE OF THE CITY COUNCIL OF THE CITY OF BALDWIN PARK GRANTING A FRANCHISE FOR A CABLE TELEVISION SYSTEM TO UNITED CABLE TELEVISION OF BALDWIN PARK, INC. THE CITY COUNCIL OF THE CITY OF BALDWIN PARK DOES ORDAIN AS FOLLOWS: 1. Gr^nt of Franchise. This nonexclusive Franchise for a Cable television system hereinafter Franchise") is issued pursuant to the authority provided in Chapter 5.24, of the Baldwin Park Municipal Code hereinafter Chapter"), Ail af the provisiens of said Chapter are incorporated herein by this reference, as if set forth in full. Pursuant to the provisions of said Chapter, the City Council hereby grants a nonexclusive Franchise to construct, operate and maintain a cable television system within the service area hereafter described to United Cable Television of Baldwin Park, Inc., a wholly-owned subsidiary of United Cable Television Corporation hereinafter referred to as the Grantee") with all the rights and privileges and subject to all of the terms and conditions 6f said Chapter, and the terms and conditions provided herein* The Grantee's franchise application is incorporated into the Franchise by this reference as if set forth in full. In the event of any conflict between this Ordinance and the Grantee's franchise application, the provisions of this Ordinance shall govern. 2. Service Area. The Service Area and the Streets to which this Franchise relates, are as follows: All property within the boundaries of the City of Baldwin Park as they exist on the date of adoption of this Ordinance, more particularly described in Exhibit A", attached hereto and incorporated herein by this reference, and as the boundaries may exist during the Franchise period, through annexation, subject to the pro- visions of Section 5.24.170 of said Chapter. 3. Term of Franchise. The term of this Franchise shall be for a period of fifteen 15) years, commencing on the date of Grantee's acceptance thereof. This Franchise is subject to termination as provided in said Chapter and as hereinafter expressly provided. 4. Franchise Fees. f A. Amount. Grantee shall pay to the City, during the term of this Franchise, an amount equal to five percent 51) of the Grantee's gross receipts; such payments shall be due according to the schedule indicated in Exhibit B". BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04 ORD 942ÜÂh£Ÿjìã The City expressly reserves the right to increase the amount of the franchise fee imposed pursuant to this Section in the event it is determined that the City has the legal authority to increase the fee over the sum of five percent 5»). 5. Reports, A- Financial Reports. Pursuant to Section 5.24.040 of said Chapter, Grantee shall file for both Grantee's operations within the City, only, and the operations of United Cable Television of Baldwin Park, Inc. the following documents with the City-Manager within ninety 90) days after the expiration of any fiscal year of Grantee during which this Franchise is in force; i) a balance sheet; ii) an income or earnings statement; and iii) a change in financial position statement. The income statement shall show in detail the gross receipts, as defined in the Chapter, that Grantee received during the eiacal year/ oc portion thereof. The financial documents for Grantee's operations within the City, only, shall be certified as accurate by an officer of Grantee. B. Public Records. United Cable Television of Baldwin Park, Inc., and United Cable Television Corporation shall file with the City Manager any and all financial documents generally available to the public, including but not limited to balance sheets, income and earning statements, change in financial position statements, and prospectuses for the sale of common stock or limited partnerships. These documents shall be filed with the City Manager's office within 15 days of their issuance. C. Opinion Survey Report. Within two months after the end of Grantee's fiscal year, it shall submit to the City an Annual Opinion Survey Report. The Report shall be based upon a survey taken to identify subscriber satisfaction or dissatisfaction with the Cable Television System. The survey shall be in a format approved by the City Manager, and may be in the form of a postage-paid, self-addressed post card, which may be included in one or more bills for service. D. Annual Reports. At City's sole option, within ninety 90) days after the close of Grantee's fiscal year, the Grantee shall submit a written annual report, in A form approved by the City, including, but nob limited to, the following information: 1) A summary of the previous year's or, in the case of the initial report year, the initial year's) activities in development of the Cable System, including, but not limited to, services begun or discontinued during the reporting year, and the number of subscribers for each class of service; 2) A current statement of costs of construction by component categories; 3) A statement of projected construction for the next two 2) years; 2- BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04 ORD 942ÜÂh£Ÿjìã0 /. 4) A list of Grantee's officers, members of its board of directors, and other principals of Grantees- is) A list of stockholders or other equity investors holding five percent 5%) or more of the voting interest +n the Grantee and its parent; 6) To the extent that money, other than profits, is paid to a parent, subsidiary, or other person affiliated with the Grantee, the amounts of such payments and the basis for computation of such amounts e.g., the basis for computing any management fees or share of home office" overhead). E. Plant Survey Report. At City's sole option. Grantee shall submit to City an annual plant survey report which shall be a complete survey of the Grantee's plant and a full report thereon. Said report shall include, bufe RQt be limited to, a description and ig-built" maps Qf the portions of the franchise area that have been cabled and have all services available, and an appropriate engineering evaluation including suitable electronic measurements to determine compliance with the Franchise's technical standards. Said report shall be in sufficient detail to enable the City to ascertain that the service requirements and technical standards were achieved and maintained. If City has reason to believe that portions or all of the system do not meet the technical standards,*at City's request, but no more often than once per three 3) years, the Grantee and the Grantor shall agree upon the appointment of a qualified independent engineer to evaluate and verify the technical performance of the cable system. The cost of such evaluation shall be borne equally by the Grantee and the City. F. Copies of Federal and State Reports. The Grantee shall submit to the City copies of all pleadings, applications, reports, communications and documents of any kind, submitted by the Grantee to, as well as copies of all decisions, correspondence and actions by, any Federal, State and local courts, regulatory agencies and other government bodies relating to its cable television operations within the Franchise area. Grantee shall submit such documents to the Grantor simultaneously with their submission to such courts, agencies and bodies; and within ten 10) days after their receipt from such courts, agencies and bodies. The Grantee hereby waives any right to claim confidential^ privileged or proprietary rights to such documents unless such confidential rights are determined to be confidential by law or by the practices of Federal or State agencies. Such confidential data exempt from public disclosure shall be retained in confidence by the Grantor and its authorized agents and shall not be made available for public inspection. G. Miscellaneous Reports. Grantee shall submit to the City such other information or reports in such forms and at such times as the Grantor may reasonably request or require. H. Inspection of Facilities. The Grantee shall allow the City to make inspections of afty of the Grantee's facilities and equipment at any time upon reasonable notice, or, in case of emergency, upon demand without prior notice. 3- BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04 ORD 942ÜÂh£ŸjìãI. Public Inspection. All reports subject to public disclosure, shall be available Cor public inspection at a,designated City office during normal business hours* J- Failure to Report* The refusal, failure, or neglect of the Grantee to file any of the reports required, or such other reports as the City reasonably may request, shall be deemed a material breach of the Franchise, and shall subject the Grantee to all remedies, legal or equitable, which are available to the City under the Franchise or otherwise. K. False Statements. Any materially false or misleading statement or representation made knowingly by the Grantee in any report required under the Franchise shall be deemed a material breach of the Franchise and shall subject the Grantee to ail remedies, legal or equitable, which are available to the City under the Franchise or otherwige. L. Cost of Reports. All reports and records required under this or any other section shall be furnished at the sole expense of the Grantee. 6. Reimbursement of City Expenses, The Grantee, within sixty 60) days afterreceipt from the City of a written itemization, shall reimburse the City for its rea- sonable costs incurred during the franchise'process to the extent not recovered by application fees, not to exceed Eight Thousand Five Hundred Dollars $8,500.00). 7. Limitation of Use. The Cable Television System hereby franchisee! shall be used exclusively for the purposes expressly authorized by said Chapter and no other purpose whatsoever. 8. Acceptance of Franchise, Pursuant to the terms and conditions set forth in Section 5.24.090 of said Chapter, Grantee shall file with the City Clerk its authorized written, uncondit ional, non-contingent acceptance of this Franchise and its agreement to be bound by and com- ply with all the requirements hereof. An acceptance which constitutes a qualified acceptance shall not be deemed to be an acceptance as required by said Chapter. 9. Construct ion of System. Time* Upon the effective date of ttus Franchise, Grantee shall diligently proceed to obtain all necessary permits and authorizations necessary to construct and operate the Cable Television System, including encroachment permits from the City, County, State or Federal governments, as required. Grantee shall forthwith proceed or continue to proceed with construction and installation of the System as specified and described in this Ordinance and said Chapter, as approved by the City Council and shall diligently and without delay carry all construction to full completion. Said System construction shall be completed within eighteen 18) months of Grantee's acceptance of this franchise and in accordance with the construction schedule contained in Exhibit C", 10. System Design. Performance Requirements. A* System Configuration. The Cable Television System shall consist of a Residential Network. The Residential Network shall provide activated 4- BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04 ORD 942ÜÂh£Ÿjìã0 bidi rectional communicat ions capability in its initial configuration hereinafter, the Interactive Residential Network"). Operation of the technical headend" and local origination/PEGiaccess studio shall be located at the site established and under the terms and conditions detailed in Exhibit B," attached hereto. B? Channel Capacity. The Cable Television System shall be'installed to deliver signals at frequencies up to four hundred fifty megahertz 450 MHz), with specific capacity as indicated below. Cable Network Residential Signal Signal Frequency Channel Direction Range Capacity Outbound 50-450 MHz 66 Residential inbound 5- 30 MHz 4 C. Satellites, The Cable Television System shall have a sufficient capacity to receive signals from all operational communications satellites that generally receive and transmit programs carried by cable systems throughout the life of this Franchise. D. Capacity for Interactive* Residential Services. Grantee shall activate the Interactive Residential Network at the time that service is available to all residents within the Franchise area. Grantee shall make available two bidirectional residential network channels for a pilot project at no charge for two 2) years after the Interactive Residential Network is activated. One of the two bidirectional channels shall be for PEG Access. All customer equipment necessary for such services, such as addressable interactive converters/ home terminals and home detectors, shall be provided to subscribers by Grantee in accordance with established and uniform rate schedules* At the end of the two 2) year period, if the City has determined that the pilot project has succeeded and that the institutions using the second non-PEG Access channel wish to continue utilizing the channel. Grantee and the City will negotiate in good faith for an agreement for payment for use of the second channel on the Interactive Residential Network* Regardless of whether the aecond non- PEG Access channel is continued after the end of the pilot project, it shall be within the City's sole discretion to determine if the bidirectional PEG Access channel should be continued for the life of the Franchise. E. Residential Interactive Network Service Commitments. Services to be provided to Interactive Residential Network users shall include, but not be limited to, those specified in Exhibit D". F. Cablecasting Facilities* Grantee shall provide one Local Origination/PEG Access Studio and seven character Generators, as more specifically described in Exhibit B". Grantee shall construct and provide the Local Ori- ginalion/PBG Access Studio and two Character Generators within the period set forth in Exhibit B. Grantee shall 5- BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04 ORD 942ÜÂh£Ÿjìã provide the remaining five Character Generators within nine- ty 90) days after it receives a request for them from the City. G. Interconnection, Upon City's request, Grantee shall negotiate in good faith to interconnect its Cable Television System with neighboring cable systems in the future. Within six 6) months of a City request, Grantee shall report to City the results of the negotiations* Notwithstanding the above. Grantee shall inter- connect its Cable Television System with Grantee's or its affiliates' Los. Angeles County cable systero(s) in the San Gabriel Valley krea. In addition. Grantee shall interconnect its Cable Television System with the educational facilities located in the Hacienda Heights area of Los Angeles Copnty served by United Cable Television of Los Angela Xnc« Th^ intercouMCtion ih«U include the public schools of the Hacienda Heights—Las Puenfce Unified School District, the Bassett Unified School District and the Rio Hondo Community College. Grantee shall periodically notify the City of its progress with respect to providing such interconnection. H. Emergency Alert Capability. Grantee shall provide the System with capability to transmit an emergency alert signal to all participating subscribers. Grantee shall also provide an emergency audio override capability to permit Grantor to interrupt and cablecast an audio message on all channels simultaneously in the event of disaster or public emergency. I. Standby Power. Grantee shall provide standby power generating capacity at its Cable Television System control center and at all hubs. Grantee shall maintain standby.power system supplies throughout the distribution networks. J. Status Monitoring. Grantee shall provide an automatic status monitoring system or an acceptable equivalent as an integral part of the Residential Cable network upon two-way activation of the Cable Television System. The City Manager, in his sole discretion, may defer this requirement upon the Grantee's submission of evidence indicating that there is no reliable automatic status monitoring system or acceptable equivalent available on the market* K. Technical Standards. To the extent permitted by law, the Federal Communications Commission FCC") Rules and Regulations, Part 76, Subpart K Technical Standards) and any amendments thereto, shall apply. However, because of the recent development of interactive and other innovative services, modifications of FCC standards, as presented in the specifications below, are considered as necessary to meet system service objectives. In addition. Grantee is under an obligation, pur- suant to Section 5.24.030 of said Chapter, to upgrade its System's technical standards to those as advanced as the current state of technology will allow. Grantee's failure to so upgrade its System shall be deemed a material breach of the Franchise, and grounds for liquidated damages or ter- mination of the Franchise. 6- BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04 ORD 942ÜÂh£ŸjìãL. Applicable Technical Standards. Grantee shall comply with any technical standards or guidelines of the Federal Communications Commission currently in force/ or which may be adopted during the term of the Franchise. To the extent the City may enforce the following technical standards under state or federal law, Grantee shall comply with the following: 1) Forward Signal Class I Channels. The System shall be capable of carrying sixty-six 66) Class I Television Channels and the full FM broadcast band. The combined forward trunk and distribution system shall deliver signals to each subscriber's TV receiver that will meet or exceed the following specifications at the mean system temperature + 70° F. This shall include the effects of drop cables,linterior splits and any terminal equipment such as descramblers and set-top converters: A. Frequency Response: Headend \ System Trunk B. Carrier to Noise 1 dB 1 + N/8 1 + N/12 43.789 dB C. Carrier to Cross Modulation D, Intermodulation E. Carrier to Co-Channel F. Carrier to Hum Carrier to Composite Triple Beat down from visual carrier G. FM'Carrier Level H. I. Echo J. Chroma Delay 54.6259 dB 65.3 dB 36 dB 2t 54.77 dB 15 dB below Channel 6 visual carrier 5 7% 150 nsec. 2) Reverse Signals The reverse channels shall have the capability dfproviding return signals from any subscriber tap to the extreme end of any area without noticeable signal degradation or interference. a) The System capability shall include transmission of color video, black and white video, and both low and high speed data, whether analog or digital. b) If necessary to prevent the build-up of noise and distortion products, the area shall be divided into sections, and sub-trunks run to a central hub within the area. Equivalent alternatives such as addressable taps or switches may be utilized. c) No more than + 54 dBmV output level shall be required out of any customer interface device to meet the system specifications, 7 BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04 ORD 942ÜÂh£Ÿjìã0 d) Where applicable, the end of the system specifications shall include the effects of any signal reprocessing equipment necessary to achieve forward transmission* e) For Class I signals, the signal delivered to the subscriber's TV receiver? after being transmitted to the headend, processed and retransmitted down a forward channel, shall meet the Technical Standards of the FCC regulations. Part 76, Subpart K, 3) Annual and Quarterly System Tests Compliance with these technical standards shall be determined through the Annual and Quarterly System Tests required pursuant to Section 5.24.030(L)(2) of said Chapter. Quarterly testirfg shall be required only if the City Manager determines on the basis of Annual Test results that Quarterly Testing is appropriate. M. Institutional Network Commitment^. Services to be provided to Institutional Network users shall include, but notf be limited to, those specified in Exhibit D". 11. Services and Programming * A., Initial Services and Programming. Subject to applicable law. Grantee shall provide, as a minimum, the initial services and programming listed in the tier format as shown in Exhibit E". If any listed service shall become unavailable, or cannot be provided for valid reason, Grantee shall provide substitute programming considered at least as attractive to cable system subscribers. Grantee shall not reduce the number of program services without prior written notification to the City. Grantee may combine programming into composite channels to improve efficiency of channel utilization or to attract a larger viewing audience. B. Leased Channel Service. Grantee shall offer leased channel service at nondiscriminatory rates and on reasonable terms and conditions in accordance with appli- cable law. City shall have the right to utilize access channels to provide residents with any service considered in the public interest. If such service generates subscriber revenue, Grantee shall hdve the first right of refusal to provide the service, under the same terms and conditions available from third parties. C< Support for Local Cable Usage. I) Public Cable Usage Management. It is City's intent to delegate to an independent non-profit entity, such as a Commission or Board, the authority to re- ceive and allocate support funds and other considerations provided by the Grantee and/or others, designed to promote and develop public-benefit usage of the cable system* 2) Joint Management. The Commission or Board may be established jointly with neighboring juris- dictions, at City's sole option, 8- BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04 ORD 942ÜÂh£Ÿjìã 0 3) Grantee Support for Public Cable System Usage. Grantee shall provide the following or equivalent support for public cable usage, at a minimum: a) The equipment and facilities designated in Section 10F and Exhibit B for PEG Access use, b) Reasonable and nondiscrimi- natory use of Grantee's local origination facilities, on a defined priority basis, by non-commercial tax-exempt organizations at no charge. c) Adequate PEG access and community programming support staff by the second year of Cable Television' System operation. d) Not less than two 2) free ining workshops annually to train community and ers in cablecasting techniques and equipment* video tra access users e) An advertising and promotional campaign to familiarize residents of the City with the Cable System's PEG Access facilities. Development and implementation of a student internship program with local schools. f g) Replacement equipment, adequate consumable supplies and maintenance parts f6r equipment and programs related to PEG Access programming. h) Dedication of ten percent 10%) of the Cable Television System's Residential Network downstream capacity seven 7) channels) and twenty-five percent 25%) of the Cable System's Interactive Residential Network upstream capacity one 1) channel] for PEG Access use throughout th^ life of the Franchise. Should Cable Television System'capability be expanded in the future, additional channels shall be dedicated for public use to total the above percentages. i) Grantee may utilize all such channel capacity when not utilized for PEG access, but shall relinquish any such channels within six months after receiving a request from the City certifying to a public need, A minimum of one channel shall be designated initially for PEG access upon Cable Television System activation. 4) In accepting this Franchise, the Grantee agrees that the commitments indicated herein are voluntarily offered, and will not be charged against any Franchise Fees due bhe City during the term oC the Franchise. 12. Rates and Charges. A Initial Rates and Charges. Grantee's initial rates and charges shall be those set forth in exhibit F". Grantee shall give the City a 30-day notice rfefore implementing any rate or charge increase. To the extent local regulation of rates is permitted under federal and state law, existing rates and charges may be changed from time to time only by resolution of City Council pursuant to said Chapter. 9- BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04 ORD 942ÜÂh£Ÿjìã 13. Purchasing, Training and Employment Requirements. A. Local Purchasing and Hiring Policies. Grantee shall establish a policy ot employing City residents within its own operations, and/or utilizing City-based firms for purchases and construction subcontracts, to the maximum extent possible. Grantee shall provide City with a written report of local purchasing and hiring achievements at least annually for the duration of the franchise. B* Equal Employment Opportunity and Affirmative Action Programs. Throughout the term of this Franchise, Grantee shall conduct its business as an Equal Employment Opportunity Affirmative Action Employer. In addition, throughout the term of the Franchise, the Grantee shall maintain a policy that all employment decisions, practices and procedures are baaed on merit and ability without discrimination on the baais of an individual's race, color, religion, age, marital status, sex, national origin, or physical or mental condition. The Grantee's policy shall apply to all employment actions including advertising, recruiting, hiring, promotion, transfer, remuneration, selection for training, company benefits, disciplinary action, lay-off and termination. The Grantee shall carry out this policy through continued dedication to a determined and sustained effort to provide equal employment opportunities to all by taking affirmative action to employ and advance in employment qualified women, minorities, persons who are physically or mentally handicapped and veterans. The Grantee shall provide to the City a written Affirmative Action Program to carry out this policy no later than sixty 60) days after the e/ffective date of this Franchise, i 14. Regulation and Review. A. Regulation. This Franchise shall be subject to regulation by City in accordance with the provisions of th^is Franchise, and applicable state and federal law. City may, at its sole option, enter into joint regulatory agreements with other public agencies in adjacent jurisdictions served by the same Grantee. \ B- Annual Review of Quality of Service. At Grantor's sole option, within ninety 90) days of the first anniversary of the effective date of the Franchise, and each year ther««ift«r throughout th« tucm of fch« Franchi»«, the Grantor and Grantee uhdil meet publicly to review the performance and quality of service of the cable communications system. The reports required under Sections 5 and 14 shall be utilized as the basis for review. In addition, any subscriber may submit comments during the review meetings, either orally or in writing, and these shall be considered. Within thirty 30) days after the conclusion of the quality of service review meetings. Grantor shall issue a report with respect to the adequacy of System aerformance and quality of service. If inadequacies are lound. Grantor may direct Grantee to correct the inadequacies within a reasonable period of time. Failure of Grantee, after due notice, to correct the inadequacies shall be considered a material breach of the Franchise, and Grantor may, at its aole 10- BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04 ORD 942ÜÂh£Ÿjìã 0 discretion, exercise any remedy within the scope of this Ordinance considered appropriate. C. System and Services Review. To provide for technological, economic, and regulatory changes in the state of the art of cable conununi cat ions, to facilitate renewal procedures, to promote the maximum degree of flexibility in the Cable System, and to achieve a continuing, advanced modern system, the following system and services review procedures are hereby established: 1) At Grantor's sole option, the Grantor and Grantee shall hold a system and services review session on or about the third anniversary date of the Franchise. Subsequent system review sessions shall be scheduled by the Grantor approximately each three 3) years thereafter. 2) Sixty 60) days prior to the scheduled system and services review session, Grantee shall submit a report to Grantor indicating the following: f a) All cable system services that are being provided on an operational basis, excluding tests and demonstrations, to cities in the United States with populations comparable to that in the Franchise area, that are not provided by the Grantee. b) A plan for provision of such services, or a justification indicating why such services are not feasible for the Franchise. 3) Topics for discussion and review at the system and services review sessions shall include, but not be limited to, services provided, application of new technologies, system performance, programming, subscriber complaints, user complaints, rights of privacy, amendments to the Franchise, undergrounding processes, developments in the law, and regulatory constraints, and technical and economic feasibility of system expansion or upgrading. f 4) Either the Grantor or the Grantee may select additional topics for discussion at any review session. 5) Not later than sixty 60) days after the conclusion of each system and services review session, Grantor ahdil issue a report, including specifically a listing of any cable services not then being provided to the Grantor that are considered technically and economically feasible. Grantor may request Grantee to provide such services within a reasonable time, under reasonable conditions. Failure to provide such services without reasonable justification may be considered a breach of the Franchise. 15. Operation and Maintenance. The Grantee shall operate its System continuously on a twenty-four 24) hour per day, seven 7) days per week basis. It shall be the aight of all subscribers to receive all available System iervices, subject to the prompt payment of all applicable charges. Grantee shall provide a fully equipped service organization with adequate staff and facilities for mainte- 11- BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04 ORD 942ÜÂh£Ÿjìã ORD 942ÜÂh£Ÿjìã varying degrees of intensity which are incapable of measurement in precise monetary terms; iii) that services might be available through the Cable Television System which are both necessary and available at substantially lower costs than alternative services, and the monetary loss resulting from denial of services or denial of quality or reliable services is impossible to calculate in precise monetary terms; and iv) the termination of this Franchise for such breaches, and other remedies are, at best, a means of future correction and not remedies which made the public whole for past breaches; and / B.. The fact that the failure of the Grantee to make timely reports as required hereunder will make it immeasurably difficult for the City to administer the construction schedule, initiate enforcement proceedings and obtain compliance with the provisions of this Franchise; and i C. The fact of the failure of the Grantee to flit timely r«quir«d reports will d»ny information nicnary to enable the City to expeditiously, effectively and effi- ciently administer this Franchise and exercise its regula- tory powers in relation thereto for the promotion and pro- tection of the public convenience, health, safety and welfare. Without the provisions of these Sections establish- ing liquidated damages, the actual damages, for which the Grantee would be liable, could greatly exceed the amount of liquidated damages hereinafter set forth. Therefore, the liquidated damage provisions are of benefit to the Grantee, as well as the City, and of its residents. 17. Imposition of Liquidated Damages. If the City believes that the Grantee is in material default under the terms of said Chapter or of this Franchise, the City Manager shall give written notice of such default to the Grantee. The Grantee shall have the time set forth in such notice to cure the alleged default. If the Grantee concludes that it cannot cure the default within the time set forth in the notice, it may request a hearing before the City Council to seek its approval for a longer cure period. If the Grantee requests such a hearing, the same shall be placed on the Agenda of the next most convenient meeting of the City Council to be held after the City's receipt of the request. The City Council shall grant an additional period of time if the same is found to be reasonably required* If the default is cured within the period of time allowed therefor, the Grantee shall give the City written notice of such cure, and no liquidated damages shall be assessed hereunder. If the City Manager determines that Grantee has failed to timely cure the default, or if the City Manager is*satisfied that the actions taken were not sufficient to cure the default, the City Manager shall, upon not less than ten 10) days' written notice to the Grantee, schedule a hearing before the City Council regarding the alleged default^ At any such hearing to determine whether a default ycists, the Grantee shall be entitled to make a presentation Co the Council. After considering the presentation, the City Council may, in its discretion, approve an extended cure period if reasonably required, or assess liquidated damages not to exceed the sum of One Thousand Five Hundred Dollars $1,500.00) per day, for each calendar day during 13- BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04 ORD 942ÜÂh£Ÿjìãwhich there is a condtruclAon-reidted deldy/ and One Hundred Fifty Dollars $150.00) per day. Cor each day during which Grantee is in material default of any other provision of the Chapter or this Franchise* The City and Grantee acknowledge and agree that the above-deycribed liquidated damage provi- sions represent a reasonable sum in light of all of the cir- cumstances. Said liquidated damage sums shall be applicable to each calendar day of delay during which Grantee has been found by the City Council to be in material default pursuant to this Section. The Grantee shall pay any Liquidated damages assessed by the City Council within ten 10) days after they are assessed. If they are not paid within the ten-day period, the City may withdraw them from the security fund deposit provided for at Section 19. The authorized representatives of the City and Grantee hereby specifically approve of the liquidated damage provisions of the Franchise, as set forth above. \ lTt»-v» d.-^^-^ 1—————rrTtle——————— 18. Alternat ive Remedies, Neither the termination of the Franchise nor the imposition of liquidated damages shall be deemed to be the exclusive remedy for a breach of this Franchise. Neither the right to assess liquidated damages nor the assessment of liquidated damages nor the right to terminate this Franchise shall be deemed to bar or otherwise limit the right of the City to obtain judicial enforcement of the Grantee's obligations by means of specific performance, injunctive relief, mandate or other remedies at law or in equity, including, where otherwise applicable, monetary damages. 19» Security Fund, Insurance Coverage* Bonds. A- Securi ty Fund. Grantee shall deposit with the City the sum of One Hundred Fifty Thousand Dollars $150,000.00), as,a security fund deposit. Once the City Council, in its sole discretion, certifies that construction of the Cable Television System Is complete, the Grantee may reduce the security fund deposit to Fifty Thousand Dollars $50,000.00). The security fund deposit shall be in cash, or in cash and a letter of credit, in a form acceptable to the City Attorney, as and Cor the security fund deposit required pursuant to Section 5.24.080 of said Chapter. Grantee shall restore to the security fund deposit any amount the City withdraws as liquidated damages, within ten 10) days after, the City withdraws the money* f The Grantee may request that the City reduce the security fund from Fifty Thousand Dollars $50,000.00) to Fifteen Thousand $15,000.00) any time after twelve 12) months after the City Council has certified that construc- tion of the Cable Television System is completed. The City shall complete its review of the adequacy of the security fund within six 6) months after receipt of the Grantee's request. The City may reduce the security fund to not less 14- BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04 ORD 942ÜÂh£Ÿjìãthan Fifteen Thousand Dollars $15,000.00) if it determines that the reduced sum would adequately insure performance of the Grantee's obligations under the Franchise. B. Liability Insurance Coverage, Con t em- poraneously with the filing of its acceptance of this Franchise, Grantee shall deposit certificates of insurance evidencing the existence of policies of insurance required pursuant to the provisions of said Chapter. The limits of such insurance coverage, and companies, shall be subject to approval of the City Manager. The City shall be included as a named insured on each of said policies pursuant to Section 5.24.080 of said Chapter. C. Other Insurance Coverage. Grantee shall maintain during the term of the this Franchiser all other insurance required by law, including, but not limited to, Worker's Compensation coverage. As to all such required coverage, Grantee shall deposit with the City certificates of insurance evidencing all such coverage. The City shall be included as a named insured on each of said policies pur- suant to Section 5.24.080 of said Chapter. D, Construction Bonds. Grantee shall provide, and file with the City a faithful performance bond and a labor and material bond, in a form and amount acceptable to the City Attorney, which bonds shall be in full force and effect during the period of construction of the System. The City Manager may require additional similar bonds when major additions are made to the System during the term of this Franchise. 20. Termination of Franchise. The following material breaches of the Obligations of the Grantee under the Franchise shall constitute grounds for termination of the Franchise by the City Council: A. The willful failure to make any payments required under this Franchise and/or to provide City with required information, reports and/or test results in a timely manner as provided in this Franchise; or B. Any other act or omission by the Grantee which materially violates the terms, conditions or requirements of the Franchise or any order, directive, rule or regulation issued thereunder and which is not corrected or remedied within the time set in the written notice of the violation. 21. Non-Enforcement. The Grantee shall not be relieved of any obligation to comply with any of the provisions of said Chapter, this Franchise or any rule, regulation, requirement or directive promulgated thereunder, by reason of any failure of the City or its officers, agents or employees to enforce prompt compliance* 22. Franchise as Contract. This Franchise and the said Chapter shall be deemed to constitute a contract between the Grantee and the City. The Grantee shall be deemed to have contractually committed itself to comply with he terms, conditions and provisions of this Franchise, and with all rules, orders, regulations and determinations issued, promulgated or made pursuant thereto. This Franchise shall/not be construed to constitute a contract of adhesion. 15- BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04 ORD 942ÜÂh£ŸjìãAll terms, conditions and provisions of the con- tract are embodied in this Franchise, and conflicts in terms, conditions or provisions contained herein shall be resolved as follows: A. The express terms of this Franchise shall prevail over conflicting or inconsistent provisions of said Chapter. B. The express terms of this Franchise shall prevail over conflicting or inconsistent provisions in the certificate of acceptance of the Franchise, 23. Utility Poles. This Franchise shall not be deemed to expressly or impliedly authorize the Grantee to utilize poles owned by the Southern California Edison Company, General Telephone Company or any other public or private utility which are located within the streets, Without the express consent of such yt;U^ty, 24. Changes in Law. Should any"future enactment of the State of California or any agency thereof, the United States or any federal agency, or any future decision of any State or Federal Court require either the City or the Grantee to act in a manner which is inconsistent with any provisions of the Franchise, the City Council of the City shall be authorized to determine whether a material provision of the Franchise is affected in relation to the rights and benefits conferred by the Franchise upon the City and its residents. Upon such determination, the Franchise shall be subject to reasonable modification or amendment to such extent as may be necessary to carry out the full intent and purposes thereof in relation to such rights and benefits. In addition, if the City Council pays the Grantee the fair market value of the franchise, it may terminate this Franchise if the City Council determines that substantial and material compliance with the Franchise in relation to the rights or benefits of the City and its residents have been frustrated by such a State, Federal or judicial requirement and cannot be corrected by modification or amendment. 25. The City Clerk shall certify to the passage and adoption of^this Ordinance and shall cause the same to be published according to law. APPROVED AND ADOPTED ATTEST: CITY C^ERK i6 BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04 ORD 942ÜÂh£Ÿjìã1, LINDA L. GA1H, Ci y Clerk of the City of Baldwin Park, do hereby certify that the foregoing Ordinance No. 942 was regularly introduced and placed upon it6 first reading at a regular meeting of the City Council on the 4th day of June, 1986. That, thereafter, 64id Ordinance was duly approved and adopted at its regular meeting of the City Council on the 18th day of June, 1986 by the following vote: AYES COUNCILMAN GIBSQN, 1ZEL.., KING, MCNEILL AND MAYOR WHITE NOES COUNCILMEN NONE ABSENT: COUNCILMEN NONE t^L. SAS^Cm CL6KK t BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04 ORD 942ÜÂh£Ÿjìã EXHIBIT A SERVICE AREA SFF/ORD2194 BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04 ORD 942ÜÂh£Ÿjìã0 EXHIBIT B SCHEDULE OF CRANTEE COMMITMENTS I. Franchise Fees Grantee shall pay the franchise fees specified at Section 4 within 45 days of the conclusion of Grantee's fiscal year. 2. Cable Casting Facilities a) Grantee shall provide adequate PEG Access facilities, equipment and staff to meet community demand. As part of its obligation to provide facilities for PEG Access/ Grantee shall provide a fully-equipped Local Originacion/PEG Acc«8i studio with two characfr generators. The Studio shall be located within City boundaries and be fully operational and available for use no later than twenty-four 24) months from the effective date of the Franchise. As part of its obligation to provide equipment for PEG Access, Grantee, at a minimum, shall spend One Hundred Thousand Dollars $100,000.00) on equiping the Studio with video equipment over the life of the Franchise. Grantee shall spend initially Thirty Five Thousand Dollar? $35,000.00) on equipment. It shall be the City Manager's sole discretion to determine* in what stages the Grantee shall spend the remaining Sixty-Five-Thousand Dollars $65,000.00) on equipment. Ift addition, upon System activation. Grantee shall also make available for use by residents a mobile van, fully equipped for remote productions of PEG Access programming. It shall be within City Manager's discretion to determine if community demand necessitates that the Grantee provide PEG Access equipment in excess of the One Hundred Thousand Dollar $100,000.00) minimum, or otherwise provide PEG Access facilities or staff beyond that which the Grantee initially provides. If the Grantee wishes to appeal the City Manger's decision to require additional PEG Access facilities, equipment or staff, it maiy request a public hearing before the City Council. Following said public hearing, the City Council may modify or affirm the City Manger's decision. b) Grantee shall maintain and replace the equipment described in Paragraph 2(a) above, for the life of the Franchise. c) Grantee shall provide additional character generators as additional PEG Access channel capacity is requested by the City pursuant to Section 11C. 3. Local Business Office Grantee shall locate within City boundaries a Local Business Office, as described n Section 5.24.030J of said Chapter. Said Office shall be opened and begin providing service to residents and subscribers within eleven 11) months of the effective date of the Franchise. 18 BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04 ORD 942ÜÂh£ŸjìãEXHIBIT C CONSTRUCTION AND SERVICE SCHEDULE 1. Constructive Schedule Grantee shall begin construction of the Cable Television System within nine 9) months from the effective date of the Franchise, and service will be made available to the first subscriber no later than twelve 12) months from the effective date of the Franchise, Within eighteen 18) months from the effective date of the Franchise, service will be available to all residents within the Franchise area. 2W Service Grantee will provide service to all residents within the existing Franchise area. Should new areas be annexed to the City, Grantee will extend the Cable Television System pursuant to Section 5.24.170 of said Chapter. 3. Residential Interactive Network a) Upon activation of the Residential Interactive Network, Grantee's policy shall be to provide the public agencies listed in Exhibit 0 with a single interactive service drop at no charge upon request of the service. Grantee shall provide a single service drop at Grantee's cost of time and materials to any other noncommt-rcial or commercial organizations requesting connection to the Residential Interactive Network. i to) The Residential Interactive Network shall be activated within eighteen 18) months of the effective date of the Franchise. 4- Service Drops Grantee will provide service to all residents within the Franchise area. Only those service drops exceeding a length of one-hundred and fifty feet 150 ft.) wil,L be charged installation fees higher than Grantee's standard rates. Said higher installation fees shall be reasonably related to the cost of time and materials. 5. Underground ing a) Grantee shall Install cable plant underground in areas where at least one other utility is also located underground. In existing undergrounded areas, this will be accomplished during the initial construction phase. In new developments. Grantee shall cooperate with developers and utility companies to effect joint trench installation of the cable plant. b) In areas where the other utilities use aerial lines. Grantee shall thoroughly inspect the area of proposed construction prior to design. If the aerial make- ready costs exceed the cost of placing the cable plant underground, then the cable plant shall be placed underground. c) Where it is determined that the cable plant shall be underground, the plant will be placed in appropriately sized conduit to ensure long-term protection 19- BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04 ORD 942ÜÂh£Ÿjìã0 of the cable and minimize the environmental impact of cable replacement during routine system maintenance or future upgrades. d) In those areas where the residents are served by aerial utilities, but where the resident desires an underground drop, the Grantee shall charge the subscriber no more than the cost of time and material for the installation of said underground drop. e) In those areas of the City where utilities must be placed underground, mainline cable conduit will be placed in 4" to 5" trenches located adjacent to concrete gutters. The System will be designed to minimize transverse crossings of streets. However, where transverse crossings are necessary, conduits will be installed by means of either boring, sawcuts in the roadway, or installing cable on both sides of the street. t 20- BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04 ORD 942ÜÂh£ŸjìãEXHIBIT D RESIDENTIAL INTERACTIVE NETWORK AND INSTITUTIONAL NETWORK I. The following public agencies are to be provided Basic Cable Service and cable drops free of charge: Baldwin Park City Hall 14403 East Pacific Avenue Police Department 14403 East Pacific Avenue City Maintenance Division 13135 East Garvey Avenue Baldwin Park Community Center 14261 Morgan Street Morgan Park 14255 Ramona Boulevard Senior Citizen Center 14302 Palm Avenue Baldwin Park Chamber of Commerce 4141 North Maine Avenue Los Angeles County Fire Dept., Station 29 14434 Los Angeles Street Baldwin Park Public Library 4181 Baldwin Park Boulevatd Animal Control 4275 Eiton Avenue County Health Services 4640 Maine Avenue Baldwin Park Post Office 4230 Main Avenue Baldwin Park Unified School District 3699 Holly Avenue Charles Bursch School 4245 North Merced Avenue Central School 14741 Central Avenue De Anza School 12820 East Bess Avenue Elwin School 13010 East Waco Street Foster School 13900 Foster Avenue Erhtst R. Geddes School 14600 Cavette Place Margaret Heath School 14321 School Street Kepmore School 3823 Kenmore Avenue Pleasant View School 14900 East Nubia Tracy School 1J350 Tracy Avenue Vin^land School 3609 Vineland Avenue Walnut School 4701 North Walnut Street Baldwin Park Children's Center 13529 Prancisquito Avenue Charles D, Jones School 14250 Merced Avenue 21 BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04 ORD 942ÜÂh£Ÿjìã0 Landis School 4733 North Landis Avenue Olive School 13701 East Olive Street Sierra Vista Junior High 3600 Frazier Street Baldwin Park High 3900 East Puente Avenue Sierra Vista High 3600 Frazier Street North Park Continuation) High 4600 Bogart Avenue Baldwin Park Adult School 13307 Francisquito Avenue Sierra Vista Medical Center 14148 Francisquito Avenue 2. A single drop for the Residential Interactive Network will be provided without charge to the public agencies listed above* Each of the public agencies listed above shall receive Basic Cable Service free of charge for the life of the Franchise. These agencies will be charged for additional drops at Grantee's time and materials. A monthly service charge of $9,95 will be assessed on each additional drop. 3. Grantee shall provide internal wiring of the buildings listed above at Grantee's cost for time and materials. 4. The Institutional Network shall be constructed and activated upon a demonstration of need and determination of economic viability. Access to the system will be accomplished by installation of an Institutional Network drop at those institutions requesting institutional service. Institutions will be charged for interface equipment at Grantee's cost of time and materials. 22 BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04 ORD 942ÜÂh£Ÿjìã0 EXHIBIT E INITIAL PROGRAMMING KNXT 2) Los Angeles PROGRAM GUIDE KNBC 4) LOS Angeles KTLA 5) Los Angeles PUBLIC ACCESS CHANNEL KABC 7) Los Angeles KLCS 58) Los Angeles KHJ 9) Los Angeles PUBLIC ACCESS CHANNEL/DOW JONES CABLE NEWS KTTV 11) Los Angeles KDOC 56) Anaheim KCOP 13) Lot Ang«l88 LOCAL ACCESS FAA FREQUENCY FAA FREQUENCY KMEX 34) Los Angeles Spanish language programming SIN) KSCI 18) Los Angeles COUNTY ACCESS KTBN 40) Los Angeles FIRST CHOICE SPORTS KWHY 22) Los Angeles KHIS KVCR KOCE 50) ELEMENTARY AND SECONDARY EDUCATIONAL ACCESS HIGH EDUCATION ACCESS KCET 28) Los Angeles CBN CABLE NETWORK Movies, sports, TV classics, family entertainment THE NASHVILLE NETWORK County music, variety TNN) COUNTRY MUSIC TV Video country music, 24 hours CMTV) AMERICAN MOVIE CLASSICS Classics and vintage films AMC) HOME THEATER NETWORK Current movies, classics, specials, travel No R-rated 1 pm to 1 am) HTN) COUNTRY ACCESS CABLE NEWS NETWORK News and information programs 24-hours a day. CNN HEADLINE NEWS News updates ev^ery 30 minutes CNN11) 37 *38 39 40 *41 *42 *43 *44 45 46 47 48 49 C-SPAN Live coverage of Congress, direct from Washington, D.C. 5:30 am to 4 pm C-SPAN BRAVO Performing arts, acclaimed movies from around the world* Commercial free* 4 pm to 5:30 am* SHOWTIME Premium entertainment featuring movies, comedy, Broadway specials, concerts and 8«n«i« Coduirrical fru 24-hours a day SHOW)* CINEMAX More than 50 different movies every month, plus music and comedy specials* Commercial free, 24- hours a day MAX). THE DISNEY CHANNEL Family and children's programming. Commercial free DSI) PLAYBOY Adult entertainment 5 pm to 2 am FINANCIAL NEWS NETWORK Stock market updates, business news, 7 am to 5 pm FNN)• GALAVISION Spanish programming* HOME BOX OFFICE Blockbuster movies, entertainment specials, exclusive sports Commerical free, 24- hours a day HBO). THE MOVIE CHANNEL All movies all the time* Commercial free, 24- hours a day TMC) PAA FREQUENCY WTBC 17) Atlanta. Sports, variety, movies, TV classics. WGN 9) Chicago. Classic movies, series,and major league sports. PRIME TICKET Regional sports programming. Per event only AP NEW PLUS Up-to-the minute reports on world and national news, spor ts, business• FAA FREQUENCY 23- BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04 ORD 942ÜÂh£Ÿjìã0 50 VH-1 24-hour video music. 51 USA CABLE NETWORK Sports plus daytime and variety programming 24-hours day. 53 ESPN:SPORTS NETWORK Sports plus daytime and variety programming 24- hours day, 54 ARTS AND ENTERTAINMENT Distinctive entertainment from around the world. 55 KTLA 5) Los Angeles 56 PUBLIC ACCESS 62 FIRST CHOICE CINEMA 63 THE WEATHER CHANNEL Live weather or«c««ts with local updates TWC) 64 NICKELODEON Quality, non-violent programming for children and teens. 65 THE DISCOVERY CHANNEL Science and nature programming. 66 LIFETIME Health, science and better living, 24- hours a day LIFE). / BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04 ORD 942ÜÂh£Ÿjìã0 EXHIBIT F INITIAL RATES AND CHARGES Basic Cable Service Pay-TV Service Additional Outlets FM Service with cable) Remote Controls Program Guides Converter Deposit Relocation Reconnection Installation Apartments Commercial Users Studio Use Fees Discounts/ Service Packages Leased Access Channel Rates 9.95 95 95 50 10.95 2.00 25.00 15.00 15.00 30.00 30.00 T&M 1) TBD 2) See Below TBD 1) Time and Materials 2) To Be Determined Packages: Bronze 24.90 Silver 31.85 Gold 41.80 Platinum 51.75 Misc. Charges: Wall Pische Carpet Fische Custom Work Third Outlet A/B Switch Hook-up Change of Service 1 Pay) 2 Pay) 3 Pay) 4 Pay) 25 20 20 7 5 5 00 00 00 50 00 00 Per story) Per hour) 25- BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04 0 nance of its System and for furnishing service to its customers and prospective customers. The Grantee shall maintain a set of operating in- structions, circuit diagrams, technical manuals and bulle- tins necessary for the proper operation and maintenance of its System. The Grantee shall not refuse service to any resi- dent whose property is adjacent to a public right-of-way in which a cable is laid or strung, unless the subscriber has not paid the applicable connection fee or monthly service charge. The City Manager, in his sole discretion, may ex- empt the Grantee from the requirement of providing service to any resident where installation of service would physi- cally endanger Grantee or its employees or agents. As subscribers are connected or reconnected to its system, the Grantee shall, by appropriate means, approved by fch« City HandgTr auch an d cdrd or brochure Curnilh infor- mation concerning the procedures Cor making inquiries or complaints, including the name, address and local telephone number of the employee or employees to whom such inquiries or complaints are to be addressed, and furnish information concerning the City office responsible for administration of this Franchise with the address and telephone number of that office. Said card or brochure shall include a description of the arbitration procedure contained at Section 5.24.030(K) of said Chapter, f / Pursuant to Section 5.24.030(K)(1)(c) of said Chap- ter, Grantee shall maintain a written record, or log" list- ing the date and time of all subscriber complaints, identifying the subscriber and determining the nature of the complaints and when and what action was taken by the Grantee in response thereto; such record shall be kept at Grantee's local office, reflecting the operations to date for a period of at least three 3) years, and shall be available for in- spection during regular business hours without further no- tice or demand by the City Manager. The Grantee shall provide to all subscribers, upon request, a lockout device or service which will enable the subscriber to deny the use of selected channels by means of a key or other decoding device. 16- Damages/Remedies. Representatives of the City and Grantee, havp, prior to the adoption of this Ordinance, met and have agreed that as of the time of adoption of this Ordinance, and as of the date of Grantee's acceptance of this Franchise, it is impractical, if not impossible to reasonably ascertain the extent of damages which will be incurred by City;as a result of a material breach by Grantee of its obligations under this Franchise. The factors relat- ing to the impracticality of ascertaining damages include, but are not limite^ to, the following: A. The fact that: i) the substantial damage resulting from breaches by the Grantee of the schedules for construction of its Cable Television System 4hd provision for service will occur to members of the public who are denied services or denied quality or reliable service; ii) such breaches cause inconvenience, anxiety, frustration and deprivation of the benefits of the Franchise to individual members of the general public for whose benefit this Franchise exists, in subjective ways and in 12 BIB] 37971-U01 ORD-U02 942-U02 LI2-U03 FO4404-U03 FO33426-U03 DO33658-U03 C5-U03 ORDINANCES-U03 12/16/2003-U04 ROBIN-U04